National Retail Federation Retail Industry Leaders Association Retail Council Loss Prevention Research Council FMI TechAmerica
consumer_3.jpg

Videos

report.gifGet Your Return Activity Report

Are you a consumer with questions about return or exchange transactions authorized by The Retail Equation? Request a copy of your return activity report.

expert.gifAsk A Consumer Returns Expert

Do you have questions about your return activity report or return policies and authorizations? Contact one of our consumer returns experts.

Return Authorization Approval Ticker

TickerThe number of valid returns authorized - over 99% of all returns - benefiting both shoppers and retailers.

 

News stories in the national media on merchandise returns and return fraud issues

NBCdfw.pngCheck Store Return Policies Before Buying

NBC covers one woman's costly mistake and offers avoidance advice. Nov. 2015. 4 minutes 20 seconds.

View

NBC Fine Print on Returns.jpgHappier Returns

NBC offers advice on making your returns easier, from December 2014. 3 minutes 41 seconds.

View

video_scanning_IDs_common.jpgLocal Stores Increase Security

CBS news story explains scanning IDs during returns. August 2015. 2 minutes 16 seconds.

View

NBC News Post-Christmas Crush.jpgRetailers Combat 'Wardrobing'

NBC News offers three tips for making returns easier, from December 2014. 1 minute 17 seconds.

View

DLAF.jpgDon't Look Like a Fraudster

News show offers advice for a smoother return process. 1 minute

View

video_costly_mistake.jpgA Costly Mistake

ABC news story on investigating and breaking up a return fraud ring in 2014. 6 minutes 48 seconds.

View

video_stolen_goods.jpgStolen Goods

The magnitude of stolen merchandise is overwhelming. 15 minutes.

View

video_clothes_encounters.jpgClothes Encounters Episode 21

This episode of King of Queens mocks the fraud tactic of wardrobing. 13 minutes 27 seconds.

View

video_return_fraud.jpgHoliday Return Fraud

CNN story on holiday return fraud from December 2010. 2 minutes 53 seconds.

View

video_today_show.jpgHeard About Shopaholics? Now Meet Returnaholics.

NBC's Today Show story about returnaholics from June 2010. 5 minutes 41 seconds.

View

video_wardrobing.jpgThe Secret World of Wardrobing

ABC News story on wardrobing from December 2008. 3 minutes 45 seconds.

View

FAQ: Why is the Verify Return Authorization System Important for Consumers?

Rather than forcing retailers to impose stricter return policies such as “no receipt, no return” or 14-day limits on returns, the system actually allows retailers to offer the other 99 percent of consumers more lenient and flexible return policies.

View All Consumer FAQs